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What kind of response/turn-around time should I expect?

Our normal business hours are Mon-Fri 9 AM to 5 PM EST. We do not work weekends or evenings.  Our typical response time if you do not have an appointment is 1-3 business days. If you email Friday afternoon it may be Tuesday or Wednesday before you receive a response depending on work load.  We strive to have as fast of response times as possible but at this time we can not guarantee responses any quicker than this, especially during our busy season.

We apologize if this turnaround time doesn’t work for you, we want to make sure we set expectations upfront for all customers. If this doesn’t work for what your needs are, we understand and encourage you to seek out other options although these response times are on the shorter side of the spectrum as far as the industry as a whole.